Active Calls/Channels show all calls on the system including calls to extensions, huntgroups, auto attendants, queues, call that are still ringing and more.

Automated Survey System integrated into your database systems through a simplified Application Protocol Interface (API) to take data from the phone system's database and transfer data to systems your organization already has in place.  As an adjunct to Call Broadcast or Live Invitation features, a web interface can be configured to allow your organization to:

    1. Insert a series of recorded questions/messages into the Automated Attendant menus,

    2. Have each Automated Attendant question/message elicit the respondent enter a numeric prompt to answer the question,

    3. Record the respondent's prompts for data analysis, and

    4. Cues up the next question/message.

Announcements setup a recording for the auto attendant that provides announcement to callers Call Broadcast sets-up a queue for outbound calls to a designated group of respondents. The Call broadcast options include: Broadcast and connect to live person. If voicemail is detected play the recording. If answered by a live respondent have the call sent to a "live" associate or customer service representative. Simple broadcast just play the recording on any answer of the phone. Broadcast play recording with auto attendant style options with options to connect to a live person. Call broadcast with an option to be connected to an instant Town Hall meeting conference. Call Detail Records with various reporting capabilities to see who called, when , call length ability to export to csv file. Call Parking Press *5900 to park a call, unpark the call with *5901 Call Recordings to record all or some calls or parts of the call Call Transfer Announced Transfer Blind Transfer

Call Waiting

Caller ID support and customization for supporting providers.

Conference Calls Support has features such as listing active conferences and an interactive conference control. Conference Bridge to set up conference calls, optionally secure with a PIN number, can transfer current calls to conference Active Conference will list all the conferences that are currently active with one or more members. Interactive Conference control to monitor and interact with the members of an active conference call. This will provide the ability to mute, unmute, kick, lock, unlock, start recording, stop recording and more... Contact List with the ability to group the contacts. Dial by Name enable searching and calling the phone directory. Dial Plan is used to setup call destination based on conditions and context. This has multiple features such as: Call Forward can be forwarded to another extension or to any external phone number Route by Caller ID when a call comes in the call can be routed based on the desintation number, Caller ID and other factors. For example certain clients can be routed to a special after hours menu. Call Routing can send the call different directions or perform actions based on other call information. It can redirect call to gateways, auto attendant, to scripts or any destination Direct Inward System Access (DISA) ability to call into the system put in a pin code and then call back outbound. Do Not Disturb (DND) sends call directly to voice mail. Fax can send or receive faxes. Requires a provider that can successfully transmit and receive faxes. Follow-me to ring a desk phone for so many rings then try a cell phone when a call comes in

Remote Office Support a remote location can register extensions and use a centralized phone system or communicate freely between systems.

Hunt Groups to ring multiple internal extensions and external numbers simultaneously or in succession. Can prefix the caller id name so that you can tell where the call came from. Option to announce the caller, or require a pin number.

Call Monitoring view which extensions are currently in a call

Call Pickup for a particular extension or any extension that is currently ringing.

Live Invitation can be set-up to queue calls to multiple outbound numbers and invite respondents to accept an invitation to an instant conference call, audio town hall meeting, interactive survey or other telephone function.  Live Invitation is a call out configured through the system’s administrative interface.

Misc Destinations module, which is for creating destinations that can be used by other PBX modules to dial internal

Music On Hold Callers hear music on hold while waiting for the call to be answered. Can add wav or mp3 file including music or even a business sales message

Outbound Routes to direct calls to different providers for Least Cost Routing for example.

Original phone numbers can be maintained.

Paging for phones that support it (Polycom, Linksys, SNOM, and others)

Queues multiple calls and each call wait their turn for the call to be answered.

Remote Support

PBX can be managed with web interface locally or remotely. Portable Extensions can be answered anywhere with a voip phone, soft phone, standard phone or cordless. Calls from remote extensions to any extension do not require the telephone company

Text-to-Speech can be customized to provide any information to caller, can optionally be protected with a PIN number.
To have a good voice it requires a commercial 3rd party software and voice.

Three-way Calling

Timer Conditions allow to set up different time patterns for call handling. It allows to direct after hours calls differently than calls during working hours for example.

Video Calls available using SIP capable phones that support the H.263 and H.264.

Voice Mail

Access voicemail from anywhere.
Voicemail can be sent as an email attachment.
Can be accessed inside the office from a Web Interface or remotely through a VPN

Setup and Status with user friendly interface for both the administrator and individual users. Home Page shows the status of the memory and ram (on Unix Systems), hard Drive space and version number. Menu Manager allows the administrator to update the drop down menu for the web interface. Modules allows the administrator to enable or disable phone system modules. Setting show the various settings that control passwords and email server setup. Status shows the status of the system such as whether the system is registered to providers that use registration and where phones are registered. User Account allows the users to update their own account settings. User Manager allows the administrator to assign users to groups that have different levels of permission. The system allows multiple users the permission to create, update and deletion of users. Variable is a centralized place to control the variables that are used by the phone system. Phone Line options Standard Phone Lines from Telephone provider Full or Partial Voice T1/PRI Internet Telephony Service Provider (ITSP) Mix and match one or more above voice provider methods to achieve money savings, and stability Saving Money Costs less than any IP-PBX with comparable features No Cabling costs (using existing network with dual port phones) Long distance costs can be likely be reduced The automated attendent can be used to save time on the phone.


Custom voice applicationcan be created to automate repetitive phone call work
Custom voice applications can answer questions or provide customer information after normal business hours


Soft Phones
There are many software based phones that support SIP that can be use.
The following list is only names a few but there are many to choose from
Xlite – soft-phone supports video calling
Zoiper - download page
wxCommunication - phone page



SIP Providers
Flowroute http://flowroute.com per minute provider un-limitted lines limited only by Internet speed.
Viatalk.com http://affiliatecenter.viatalk.com/idevaffiliate.php?id=4707 un-limitted use two lines.
Acanac Provides Canadian and US DIDs with unlimited incoming and long distance (US/Canada) for $10/mon (on yearly contract).


Speech Recognition